REGISTRATION TERMS & CONDITIONS
I understand that if my child has additional needs, current and/or a history of challenging behaviours, any medical conditions or if a court order is currently in place, I will inform EPIC Holiday Camps via email. I understand that this must occur before my child’s EPIC Holiday Camps attendance.
I have read the cancellation policy and understand that cancellations received within 7 days of a booked session will receive a credit to the customers EPIC Holiday Camps account to the value of the day/s cancelled. No refunds will be offered within the 7 days period.
If a cancellation is received due to a medical illness the customer will receive a credit to their EPIC Holiday Camps account to the value of the day/s cancelled if I email a medical certificate to firstname.lastname@example.org.
If the service is cancelled, refunds will be issued within 30 days of the booking date.
I have read and understood the daily fees. I am aware that child care rebates and benefit applications are managed through Centrelink and that to receive child care cubsidy from Centrelink I must:
1. Have been deemed eligible and approved for CCS by Centrelink
2. Confirm my childs enrolment in my Centrelink account in MyGov
3. Provide accurate CRN and date of birth details in my EPIC online registration
I am aware that the initial payment must be made in full to secure my booking and that rebates will only be issued after care is provided. I am aware that the charges will be debited from my nominated account within 1 - 5 days of making my booking.
I am aware that there may be extra costs associated with some scheduled experiences such as incursions or excursions, which are listed on the website schedule page if/when scheduled.
At EPIC Holiday Camps we understand that childcare can be expensive for families with multiple children so we offer a discount for siblings booked on the same day as each other. The sibling discount amounts to $5.00 for each additional child. You will see the discount displayed on your statement as follows:
2 Children: $2.50 each
3 Children: $3.33 each
4 Children: $3.75 each
5 Children: $4.00 each
LATE BOOKING FEE
Fees will increase by $10 per child, per day if you are booking within 48 hours prior to the attending date (Eg: If you wish to book for a Wednesday you must have made your booking by 11:59pm Monday of that week in order to avoid the late booking fee). This will appear on your statement as a late fee. In an effort to avoid late surges in bookings, we encourage families to book earlier so that we can staff, plan experiences and resources accordingly.
PAYMENTS - EZIDEBIT
I acknowledge that all payments are deducted via Ezidebit and I will incur Ezidebit processing fees. I understand Ezidebit is an external payment provider and all fees and charges applied by Ezidebit are not charged by EPIC Holiday Camps. Ezidebit fees are: $0.88c Per Direct Debit transaction 2.42% for Visa/Mastercard transactions (Minimum $0.88c per transaction)
Ezidebit charge all new customers a one time $1.10 set-up fee for each new venue they attend, however EPIC Holiday Camps will absorb this fee for all new and existing customers. Any enquiries I may have in relation to Ezidebit’s additional fees will be directed to Ezidebit: www.ezidebit.com
All Bookings are only confirmed when payment is made in full.
DECLINED PAYMENTS - EZIDEBIT
If my payment declines from my designated account, then an $11.90 dishonour fee may be charged by Ezidebit, this will depend on the reason for the declined payment. Please see Ezidebit’s Client Agreement for an explanation of their dishonour fees. EPIC Holiday Camps reserve the right to cancel my booking if I have 2 consecutive failed payments.
At the conclusion of the program, if my account has an outstanding amount I will be charged an initial late fee of $30, a subsequent late fee of $60 will incur the week
following if my account is still outstanding. After this time, your outstanding account will be referred to a recovery agent. If outstanding accounts are referred to a Debt Collector and or legal representative, all associated costs with this process will be paid for by me. I understand I am unable to make any further bookings with EPIC Holiday Camps while I have an outstanding debt.
I will be able to view a statement in my portal account within 48 hours of making my booking (N/A to weekends). I understand that payment is deducted before my child attends.
LATE PICK UP
I understand that any child/ren picked up after 5:30 pm will be charged at a rate of $1 per minute per child.
INJURY AND LOSS OF PROPERTY
I agree that EPIC Holiday Camps and its staff will in no way be liable for the loss of property or any damage or injury that may be incurred by any of my children in attendance of the holiday program to the full extent permitted by law.
I authorise the supervisor in charge, if unable to communicate with me, permission to provide my children with such medical or surgical treatment (including the administering of a general anaesthetic) as may be deemed necessary by any medical practitioner, and I authorise my child to be transported by an ambulance service and pay all medical, hospital and ambulance expenses incurred by EPIC Holiday Camps on behalf of my children. I understand staff may need to assist children with the application of sunscreen where necessary, in accordance with EPIC Holiday Camps’ sunsmart policy.
As part of the program staff may take photographs or video of the children which may be used only for EPIC Holiday Camps publications, including our website and social media pages. If I do not wish for my child to be photographed I will advise EPIC Holiday Camps via email to email@example.com
I understand I will automatically be subscribed to EPIC Holiday Camps' quarterly email alerting me to bookings opening, special offers and other updates, and can unsubscribe at any time.